Our Guarantee: Your satisfaction comes first!

     Ensuring a successful purchase with confidence with money back guarantee


Our main concern is the satisfaction of our customers. That is why, whatever your reason, we offer you the opportunity to return goods purchased if they do not match your expectations.
This is your freedom to choose to see and possibly even have the right to make mistakes without being penalized.
You will then have time to ask for refund, exchange or credit. See terms below.



Warranty terms and conditions

Under the laws in force in electronic commerce, you have a period of 7 days after receiving your order to return all or part of the products received.
Pier Juan double that time and therefore gives you time for reflection, bringing to 14 days duration of your period retraction.

To qualify for reimbursement, the product must be returned in their original packaging (labels not removed, product not worn) and in perfect condition (a product wrinkled, will be considered unsuitable for resale and therefore not included).
After inspection by our services, products suitable for returned will give you either a credit or an exchange, either a refund at the customer's choice.
Delivery costs, where there is, can not give rise to any refund. Similarly, the cost of returning goods remain the responsibility of the purchaser and not give rise to any compensation.


Terms of exchange

Pier Juan takes the greatest care in manufacturing its products, they are unitarily controlled during manufacturing. Despite all our vigilance, if you find any manufacturing defects on any of our products, contact us and tell us the nature of the problem. After studying your problem, we will replace at our expense all the products we have estimated be defective.
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